Need a hand with Graniverse or granilens, our Chrome extension? Here's how to reach us. We answer every message, usually within a day.
1. Contact us
Email support@graniverse.com with what happened, what you expected, and a screenshot if you can. For anything about a payment or an unlock, include the Portal's link. The Contact page (graniverse.com/contact) lists what to include for each kind of question.
2. granilens (Chrome extension)
Sign-in: granilens uses your Graniverse account. Choose Continue with Google in the extension's panel.
The lens won't start on a page: Chrome keeps some pages off limits to every extension (Chrome's own pages and the Web Store). Open another tab, or click the granilens icon in the toolbar on the page you want.
A read didn't come through: try again in a moment, or capture a smaller area. Pages on Graniverse can't be lensed, by design.
Your lensed Portals: they're on Graniverse under your account menu, Your GraniLens.
What granilens captures and keeps is set out in our Privacy Policy.
3. Your account and data
Edit your profile, download your data or delete your account from Settings. To ask us to access, correct or delete your information, email us.